USAC Links

• 39261 FCC Form 461
• 39261 Request for Proposal
• 39261 Network Plan

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Schedule

• : Posting Start Date
• : Last Date for Submission of Vendor Questions
• : All Vendor Questions Answered and Posted
• : 5pm Proposal Deadline
• : Proposal Analysis Commences

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Questions & Answers

Category	Component	Description	Vendor	Client
Servers	Offline monitoring	24x7 Offline monitoring and alerting/troubleshooting	X
Servers	Antivirus	Provide, troubleshoot and maintain AV/EDR on each server	X
Servers	Patching	Ensure patches are reviewed, approved and applied in defined timeframe	X
Servers	Patch Reporting	Report on status of missing and applied patches monthly and dyamically as needed	X
Servers	Storage monitoring	24x7 monitoring of drive space with alerting for warning and critical issues	X
Servers	Hardware monitoring	24x7 monitoring of server hardware with alerting for warning and critical issues	X
Servers	Permission	Develop, implement and maintain user group security structure	X
Servers	Group Policy	Develop, implement and maintain group policy structure	X
Servers	Service monitoring	Ensure all Autostart services are running	X
Servers	Event log monitoring	Monitor event logs and alert of critical event requiring remediation	X
Server	Backup Monitoring	Monitor daily completion of backups and remediate if failed	X
Server	Backup Testing	Quarterly test and restore of sample data from backups	X
Server	Backup Restoration	Restore data needed from backups	X
Server	User accounts	Reset user passwords	X	X
Server	User accounts	Creation, troubleshooting, monitoring and removal of AD user accounts	X
Switches	Offline monitoring	24x7 Offline monitoring and alerting/troubleshooting	X
Switches	Updating	Firmware updating on a quarterly basis or as vulnerability identified	X
Switches	VLANs	Build, document and troubleshoot switch VLAN segmentation	X
Switches	Support	Overall troubleshooting, documentation and support of switches	X
Workstations	Antivirus	Provide, troubleshoot and maintain AV/EDR on each workstation	X
Workstations	Patching	Ensure patches are reviewed, approved and applied in defined timeframe	X
Workstations	Storage monitoring	24x7 monitoring for workstation drive space with alerting for warning and critical issues	X
Workstations	New Setups	Setup new workstations per agreed upon SOP	X	X
Workstations	Recycling	Recycle workstations per agreed upon SOP to client security requirements	X	X
Workstations	Outlook	Configuration and troubleshooting of Microsoft Outlook/Outlook web access	X
Workstations	Word	Configuration and troubleshooting of Microsoft Word	X
Workstations	PowerPoint	Configuration and troubleshooting of Microsoft Powerpoint	X
Workstations	Excel	Configuration and troubleshooting of Microsoft Excel	X
Workstations	Teams	Configuration and troubleshooting of Microsoft Teams desktop client	X
Workstations	OneDrive	Configuration and troubleshooting of Microsoft Onedrive desktop client	X
Security	Breach detection	Use tools to monitor for signs of possible breach and alert/remediate	X
Security	Web filtering	Use tools to block malicious or in appropriate websites per client requirements	X
Security	MFA - Desktop	Use MFA at the desktop login level to protect workstations and servers	X
Security	Email filtering	Use tools to filter email for spam, phishing and attachment security	X
Security	Email encryption	Use tools to provide email encryption services, troubleshooting and support	X
Security	Disk encryption	Use tools to provide workstation disk encryption setup, monitoring and troubleshooting	X
Security	Quarterly auditing	Quarterly auditing for security best practices - inactive accounts, password rotations, settings	X
Security	Incident reponse	Perform security incident responses for activity that appears malicious/compromises	X
Printers	Scanning	Setup scanning and necessary modifications for users to use	X	X
Printers	Vendor Management	Perform vendor integration and planning/coordinate support for printers	X	X
Applications	3rd party updating	Keep common third party applications including Acrobat Reader, Chrome and Edge up to date	X	X
Applications	LOB	Install and perform updates for Line of Business applications	X	X
Office365	Sync	Monitor and maintain proper function of Azure/AD synchronization	X
Office365	Licensing	Obtain and manage Office365 licensing and billing	X
Office365	MFA	Configuration, reporting and support of MFA	X
Office365	Sharepoint	Configuration, troubleshooting and maintenance of Sharepoint sites and content	X
Office365	Teams	Configuration, troubleshooting and maintenance of Teams groups, channels and settings	X
Office365	OneDrive	Configuration, troubleshooting and mainteannce of OneDrive admin	X
Office365	Email/Exchange	Configuration, troubleshooting and maintenance of Exchange email services	X
Office365	End Point Manager	Configuration, troubleshooting and maintenance of EndPoint manager policies and settings	X
Office365	User Accounts	Creation, troubleshooting, monitoring and removal of Office365/Azure AD user accounts	X
Mobile devices	Application management	Manage approved company applications and secure data per client requirements	X
Mobile devices	Device management	Manage company devices for security requirements	X
Wireless	Access Points	Test and update firmware when released	X
Network	Documentation	Build and maintain logical network diagram of all locations	X
Firewall	Rules	Build, document, monitor and perform change management on firewall rules	X
Firewall	Monitoring	Monitor up/down on Firewall/Internet	X
Firewall	Updates	Update firewall firmware/software to latest version on a schedule basis or as vulnerability requires	X
Firewall	Site to Site VPN	Build, document, monitor and troubleshoot site to site connections via Internet VPN	X
Firewall	MFA	Provide MFA for remote user access to firewall via VPN	X
Firewall	Endpoint VPN	Build, document, monitor and troubleshoot end user VPN to office firewall and resources	X
UPS	Monitoring and configuration	Configure and monitor proper UPS operations	X
UPS	Battery monitoring and replacement	Monitor battery life and schedule/perform replacement as needed	X
Management Tools	Automate (or similiar)	Provide accounts for remote control and status for each covered computer to client team	X
Backups	Monitoring	Monitor daily completion of backups and remediate if failed	X
Backups	Testing	Quarterly test and restore of sample data from backups	X
Backups	Restoration	Restore data needed from backups	X
Asset Management	Planning and reporting	Inventory and report age and warranty status for budgeting replacement	X
Asset Management	Remediation	what is offline and working to get things back online	X	X
Documentation	Site IT Documentation		X
Documentation	IT Standards and Best Practices		X
Documentation	Domain Registration management		X